100% Satisfaction Guarantee. We will make every attempt to fix any errors or accommodate reasonable requests. If you are not satisfied with our services or photos provided, we will offer a full refund. Refund requests must be made PRIOR to posting any photo, video, or tour online. Once an item is digitally published, no refund will be issued. Cancellations require a 24 hour notice prior to the shoot appointment. A $100 non-refundable cancellation fee may apply for notices less than 24 hours.